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Return by size, color or other reasons

You can return any product you have purchased on within 14 working days from the delivery date. We do not accept exchanges for any other item. If you want to change your order for another size, color or any other reason, you will have to return the model you have received and place a new order. 

The cost of return shipping will vary depending on your destination. We will deduct this quantity at the time we make the return payment:

* If you have received a defective or incorrect model, will be responsible for the shipping costs (round trip) corresponding to the products once the error or defect has been checked.


Steps to follow:

  • 1- Fill the return request form by clicking here . You will receive a confirmation email immediately.
  • 2- Pack your shoes in the original packaging where you received them. 
  • 3- Within 1 to 4 working days we will send a courier to pick up your shoes. In the next few days you will receive the amount of your refund in the same method you made your purchase.

We remind you that we can only refund the products returned in a correct and safe status. If your return does not fix the conditions described, can not make the refund and you can request the return of your package assuming, in this case, the new shipping costs from the stores.